I got off to a tricky start with changes to my tutor but once Sylvia was on board I gained clarity and massive levels of support.

I thought that NWCS and Sylvia were:

• Brilliant at explaining things and making sure I received the right levels of support
• Nothing is was problem, this was evident at points where I struggled to understand the desired outcomes of certain modules
• Well balanced praise and developmental feedback
• Clearly massively knowledgeable
• A pleasure to work with

I also had my Customer Service Lead role made redundant in May and Sylvia completely understood that learning at this point was difficult and extended her support throughout this time.

I think if you could bottle her she’d be worth a fortune to your organisation !!