I got off to a tricky start with changes to my tutor but once Sylvia was on board I gained clarity and massive levels of support.
I thought that NWCS and Sylvia were:
- Brilliant at explaining things and making sure I received the right levels of support
- Nothing is was problem, this was evident at points where I struggled to understand the desired outcomes of certain modules
- Well balanced praise and developmental feedback
- Clearly massively knowledgeable
- A pleasure to work with
I also had my Customer Service Lead role made redundant in May and Sylvia completely understood that learning at this point was difficult and extended her support throughout this time.
I think if you could bottle her she’d be worth a fortune to your organisation !!